e-nexus Ltd

Marketing is so much more than promotion

No matter the size of your business every penny you spend & every hour you commit to your marketing has to count towards you achieving your business goals.

Promotion is an important part in your marketing efforts but ‘effective marketing’, the entire marketing that satisfies the needs of your customers is so much more. You can have a great promotional campaign but if your product or service isn’t wanted or you are charging prices that are above what your target customers will pay then it will struggle to deliver.

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To have ‘effective marketing’ you need to consider a wider range of factors than just promotion. Much of it isn’t difficult with the result being that it can transform the impact of your marketing. Here are just a few ideas:

• Start with product. Give customers what they need not what you think they need. Think wider than the actual product – consider the other features that surround your product – delivery methods and times, guarantees, installations, refunds, exchange policies – all of which can make your product or service more attractive.

• Speak to your customers. Ask them what they need and want from you. Find out what they think of your product or service and how it can be improved.

• Ask your customers for reviews. If they are liking what you do then encourage them to share with others what they think of your product and to post reviews on-line.

• Regularly monitor your sector and competitors. Consider how tastes are changing or new products are being launched and adapt where necessary.

• Make it easy for people to acquire your product. That maybe how they can find you or buy your product on-line. Make sure your website is mobile responsive and is search engine optimised.

• Develop your team. Ensure that everyone who works for you has great knowledge about your business and offer. Ensure they also have the right attitude & provide the level of service your customers would expect.

• Be responsive to your customers. Ensure you follow up on enquiries quickly – not many buy products or services from a company they have had to chase or have had to wait a long time to respond.

• Deal with customer complaints well. No doubts you have all had customers who haven’t been completely satisfied but how you deal and resolve their compliant will make all the difference to whether they buy from you again or recommend you to others.

• Measure, measure, measure. If you don’t measure your marketing you can’t understand, control or improve it. Use tools such as Google Analytics to see how well your website is working, monitor your email performance or conduct market research to understand what your target audience think about you and your product or service.

 

It’s Spring! Time to prune your website

Even if your business website was perfect when it went live, is it designed for growth?

Websites, a bit like gardens, need to be well-kept, pleasing to browse round and well signposted, so that people can get to what they need and see the great stuff you want them to see.

Unfortunately over time websites can become overgrown, especially those who have several members of staff working on them from different areas of the company.

Your website will naturally grow as your staff add content to it – sometimes branching out in all directions! It may become unwieldy and “hard to see the wood from the trees”. Sometimes you need someone with an outside perspective to take a look. To identify what it is you want to push to the front – and what might need a sharp snip at the base.

Or the opposite may be true, your website might be neglected or thirsty due to lack of attention – looking jaded or sparse with nothing blossoming.

The larger the company and its website, the more it needs some special care every now and then.

Here’s a quick sample checklist for a Spring Review:

  • Has your company outgrown its website by a few years?
  • Do you know how many of your staff actually update your website?
  • When was your last blog post or news item – does your website look dated and un-cared for?
  • Do you know how many people use it and which pages they view? Or measure whether your social media activity is actually driving customers to your website?
  • Do you know how many broken links your company website has?
  • Can your web visitors clearly find your most important and topical products, offers, events – or signposts to them – from every page they may land on? Remember although a homepage is designed as the main gateway, very often your visitors will land on other pages from search results. Are they still getting a good picture of your business?
  • Does your main menu at the top of the page still make sense to your customers – or does the structure of your website need changing?

There are of course lots of other points to consider.

But your business website is your global shop-window and you don’t want your customers to feel neglected or tangled up in overgrown, out-dated information.


With 15+ years of experience with large websites, I’m available to give you advice and hands-on help with maintaining and managing your website content. I also design and build websites for local businesses using WordPress.

I’m here (with shears at the ready) so contact me if you need some help making your website look great and work beautifully again.

Read more about my web content services.