Chamber AGM

Bournemouth Chamber of Trade & Commerce are delighted to announce details of the 2019 Annual General Meeting. Taking place at the Cumberland Hotel on Friday 22nd March at 6pm, come along and hear about what the Chamber has been doing over the last year.

The AGM is free to attend for all paid members of the Bournemouth Chamber. Only fully paid members are eligible to vote at the AGM, so please ensure that if you wish for your vote to be included that your membership is paid and up to date.

To book to attend the AGM, please visit: https://www.eventbrite.co.uk/e/bctc-annual-general-meeting-2019-tickets-56365810657

 

Bournemouth Chamber sponsors New 2 Business Networking

New2Business Networking sponsored by Bournemouth Chamber

The south coast’s only networking club for new businesses is partnering with the Bournemouth Chamber of Trade & Commerce (BCTC) to take on the ‘challenging’ times ahead.

The BCTC will become official sponsor of New2Business Networking at the Marsham Court Hotel in Bournemouth, from its next meeting on January 23, 2019.

The Marsham Court founded New2Business in January 2015 to provide support for new business owners and trainees of larger businesses.

In the past four years the free to attend, bi-monthly meetings have hosted around 300, new start-ups.

Jane Swift, Business Development Director at the hotel in Russell-Cotes Road, said: “We are thrilled to gain the support and expertise of the BCTC, particularly as we all proceed towards the uncertainties surrounding Brexit.”

She continued: “During the last four years, New2Business has welcomed hundreds of new companies which have reached a certain level but need further help to grow.

“We enable people to share their experiences, ask questions and ask for advice.

“Starting a new business is a big step and connecting with other businesses is key – but it can also be daunting.

“Our members tell us they appreciate the informality of our meetings and the opportunity to share the wisdom of speakers who have already achieved success with their businesses.

“Working with the BCTC and its diverse membership will only enrich what we offer.”

Richard Milton, Executive Director of the BCTC and MD of marketing consultancy e-nexus Ltd, agreed: “This partnership is a perfect fit for both New2Business and the Chamber.

“I myself have attended New2Business as a business owner for over 18 months and have been immensely impressed by everything about it, from its informal atmosphere to its level of attendance and the way it supports its members.

“The BCTC was born over a hundred years ago, but has the same very relevant aim – to support the local business community by providing networking opportunities, the very latest business information, training and development.”

He continued: “The south coast continues to witness encouraging business growth and as Brexit and its implications for business unfold, there will be an even greater need than ever for the BCTC and New2Business. I am excited about the months ahead.”

New2Business Networking meetings are free to attend and feature a speaker, followed by an informal networking session.

How loyal are your customers?

What do your customers think of your business? Would they recommend you, your products or services to their family and friends? Calculate your Net Promoter Score (NPS) and gauge your customer’s overall satisfaction with your business and their loyalty to your brand.

Net Promoter Score is used by many companies to gauge the loyalty of a firm’s customer relationships and serves as an alternative to traditional customer satisfaction research. What’s more, it’s felt by many that there is a strong correlation between a high Net Promoter Score and company growth. Your NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.

Calculating your Net Promoter Score

To calculate your Net Promoter Score ask your customers, most likely in a simple survey how likely they are to recommend your company to a friend or colleague, using a scale of zero to 10, with 10 being highest. Then work out the percentage of responses that scored your company between seven and 10, then zero and six. Subtract the zero-to-six percentage from the seven-to-10 percentage, and you have your Net Promoter Score.

You can also take the opportunity when surveying your customers to ask some further questions on how and what you can improve to potentially push your NPS even higher.